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On dialing, you will be greeted by the Self Service Option which will guide you to the account enquiry or transaction of your choice. Head Customer Care can also be reached on 044-28501242 or 022 4955 2425 between 10:00 AM and 6:00 PM IST (Monday to Saturday).How do I transfer funds to my Rupee Checking Account in India?Ĭlick here for information on Nodal Office and Ombudsman.įor any concerns or questions relating to closed bank accounts, credit cards and loans and those not transferred to Axis Bank you may send an e-mail to Phone Numbers AustraliaĬlick here to download a handy guide of the Interactive Voice Response (IVRS). An email explaining the query can be sent to The email should also mention the complaint number generated in Level 1. Level 2- If the customer is not satisfied with the solutions provided in Level 1, he can escalate the concern to the Head Customer Care. If the customer is satisfied with the solution, there is no need to go to the next level. Level 1- This is the basic level wherein the customer uses any of the above media to book his complaint or to raise a query and a phone banking officer provides him with a relevant solution. If you are not an existing customer of Citibank and need information on their products and services, press the respective key and your call will be connected to a phone banking officer who will guide you further.Īlso Read: Citibank Credit Card Customer CareĬitibank has a three-level Grievance Redressal System to make sure an aggrieved customer gets the best solution within a reasonable time frame.

Your identification details will be required next such as bank account number, loan account details, etc. First, you will be asked to select a preferred language. This will be an Interactive Voice Response (IVR) call. Money not dispensed from an ATM after the successful transaction.A debit/credit card stuck in the ATM slot.

A notification for a transaction you did not make.

You need to report the loss of your Citibank credit card immediately so that it can be blocked in order to avoid its misuse.Ĭitibank customer care emergency helpline numbers are 18 (local call charges apply) +91 22 4955 2425 (for calling from outside India)Īpart from the loss of card, you can also use the above two numbers to report. One of the most common emergency situations is when your credit/debit card is lost, stolen or misplaced.